Accenture Services Walkins for Experienced at Chennai

Accenture Services Walkins for Experienced at Chennai

Accenture Services Pvt. Ltd

Skills : capital marketingCorporate Actionsequity settlementstrade settlementstrading settlementscommodity se

Experience Required : 3 – 8 Year(s)

Job Location : Chennai

Job Description :

-Manage Operations from process & measurement standpoint
-Set and assess representatives performance expectations and performance, and create individual action plans
-Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis
-Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.
-Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation
-Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs
-Assist with scheduling and forecasting of staff to maintain optimal service provided
-Develop reward and recognition programs for teams
-Present current customer issues, trends, and recommended solutions to management
-Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center
-Manage escalated customer enquiries / complaints

Qualification:
Any Graduate (With Relevant Exp)

Walkin Date : 01/30/2016

Walkin Time : 09:00 a.m

Walkin Venue :

Accenture Services Pvt. Ltd
CDC1,
Tek Meadows building,
Dollar bus stop,
near by gateway hotel,
Sholinganallur.
Chennai